Terms and Conditions

TERMS & CONDITIONS — WelshGold.com

Aur Cymru Limited (“we”, “us”, “our”)
Last updated: [28 January 2026]

These Terms & Conditions apply to purchases made through WelshGold.com by consumers (individuals buying wholly or mainly for personal use). Please read them carefully before placing an order.

Nothing in these Terms affects your statutory rights.

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General Terms

1. About us and how to contact us
2. Definitions
3. How online orders are accepted (contract formation)
4. Prices, VAT, payment and pricing errors
5. Handmade-to-order production and lead times
6. Delivery, insurance and risk
7. International orders: duties, taxes and customs
8. Cancellations, returns and refunds (general framework)
9. Faulty items / not as described / damage in transit
10. Liability
11. Complaints and governing law
12. Changes to these Terms

Product & Service Schedules

• Schedule A — Rings (plain rings with no gemstones)
• Schedule B — Rings (with gemstones) (engagement, eternity, gemstone rings, pavé, etc.)
• Schedule C — Earrings
• Schedule D — Jewellery & Gifts (non-ring items) (pendants, cufflinks, torqs/bracelets, etc.)
• Schedule E — Engraving & personalisation (all products)
• Schedule F — Repairs, resizing & reshaping services (UK-focused policy)
• Schedule G — Gemstones, diamonds and certification disclosures
• Schedule H — International returns & service-work administration
• Schedule I — Customer-supplied stones policy

Priority rule: If there is any conflict between the General Terms and a Schedule, the General Terms apply unless the Schedule clearly states a product-specific rule.

GENERAL TERMS

1) About us

Aur Cymru Limited trades via WelshGold.com.

• Registered office: 1 Seamer Road Corner, Scarborough, North Yorkshire, YO12 5BB, United Kingdom
• Email: gbrown@welshgold.com
• Company number: 08397989
• VAT number: 446 2958 63

2) Definitions

Handmade to order: All items offered for purchase on WelshGold.com are handmade once you place your order. We do not generally hold “ready to ship” stock.

Standard website items: Items bought and paid for via the website checkout (even though handmade to order).

Personalised / made to your specification: Items made specifically to your instructions beyond standard options (for example engraving, personalised text, custom design changes, or other non-standard modifications). Personalisation can affect cancellation rights (see Schedule E).

Bespoke / commissioned (offline): Items agreed via consultation (email/phone/other communication) and paid outside website checkout (typically by invoice/bank transfer/Stripe payment link). Bespoke terms may differ and will be confirmed in writing.

3) Contract formation (website purchases)

When you place an order, you are making an offer to buy.

Your order is accepted (and a contract is formed) when we send you an Order Confirmation email.

We may decline or cancel an order before acceptance (for example: if materials are unavailable, we suspect fraud, or there is an obvious pricing error). If we cancel, we will refund any sums paid.

4) Prices, VAT, payment and pricing errors

4.1 Prices and VAT

Prices are shown in GBP (£). VAT treatment (where applicable) is shown at checkout and/or in your Order Confirmation.

4.2 Delivery charges

Delivery charges are calculated and displayed at checkout and are payable by the customer. Delivery charges may vary depending on destination, order value and service level.

4.3 Payment

You pay using the payment methods offered at checkout. We must receive payment in full before dispatch.

4.4 Pricing errors

If there is an obvious error in the price shown, we may cancel the order and refund you, or contact you to confirm whether you wish to proceed at the corrected price.

5) Handmade-to-order production and lead times

All items are handmade to order. Estimated lead times are shown on the product page and/or confirmed in your Order Confirmation.

Lead times are estimates. If we expect a material delay, we will contact you and offer an updated timeframe and/or suitable alternatives and/or a refund where appropriate.

6) Delivery, Insurance and Risk

6.1 Insured Delivery

All jewellery orders are dispatched using fully insured and trackable delivery services appropriate to the value of the item.

Insurance cover applies for the duration of transit until delivery to you (or your nominated recipient) is confirmed at the delivery address provided at checkout.

6.2 Transfer of Risk

Risk of loss or damage to the jewellery passes to the customer when the jewellery is delivered to the customer, or to a person nominated by the customer to receive it.

Where a delivery is signed for, signature confirmation shall constitute proof of delivery. If you instruct the carrier to leave the parcel in a “safe place” or with a neighbour, risk passes once the parcel is delivered in accordance with those instructions.

6.3 Failed or Returned Deliveries

Where a delivery fails due to incorrect address details supplied by the customer, refusal to accept delivery, failure to be available where a signature is required, or failure to complete required customs formalities, any additional delivery, return, storage or administrative costs incurred may be charged to the customer.

7) International Delivery: duties, taxes and customs

7.1 International delivery method

For orders delivered outside the United Kingdom, delivery will be made using insured and trackable international courier services.

7.2 Duties and taxes

Applicable import duties, local taxes, customs charges and fees may be payable in the destination country.

Where available, these charges will be calculated and presented at checkout. Where they cannot be calculated in advance, they remain the responsibility of the customer and are payable directly to the relevant authorities or courier.

7.3 Customs delays

We are not responsible for delays caused by customs clearance processes or for charges imposed by customs authorities in the destination country.

8) Cancellations, returns and refunds (general framework)

This section sets the general position. Product-specific rules also apply (see Schedules).

8.1 Right to cancel (distance sales)

If you are a consumer buying at a distance, you normally have a right to cancel within 14 days after the day you receive your goods, without giving a reason.

Important exceptions: The right to cancel does not apply to goods that are personalised or made to your specification (for example engraved items). See Schedule E.

To cancel, email gbrown@welshgold.com and include your order number and a clear statement that you wish to cancel.

8.2 Returning goods after cancellation

If you cancel, you must return the goods within 14 days of telling us you wish to cancel.

Unless the goods are faulty or not as described, you are responsible for the cost of return shipping and for arranging adequate insurance.

8.3 Refunds

If you cancel under this section, we will refund you within 14 days of receiving the goods back, or earlier if you provide evidence that you have returned them.

Refunds are made to the original payment method.

Outbound delivery: Where you paid a delivery charge at checkout, we will refund the cost of standard outbound delivery where required by law. If you chose a premium/express option, any refund may be limited to the standard delivery cost.

8.4 Condition of returns

Returned goods must be in resaleable condition. If handling goes beyond what is necessary to inspect the goods, we may reduce the refund to reflect diminished value.

8.5 Returns process

Please contact us first for return instructions at gbrown@welshgold.com. This is particularly important if you are returning goods from outside the UK – this is because it is essential that both sets of Customs regulations and procedures must be strictly followed otherwise unexpected duties and/or taxes may arise which will be your responsibility. It is strongly recommended that you use a qualified and experienced shipping agency to act for you.

For returns we strongly recommend using an insured, tracked service that provides proof of delivery. Returned items remain your responsibility until they are received and signed for by us. One such tracking and insurance service is Secursus. In the UK items up to the value of £2,500 can be insured and tracked using the Royal Mail Special Delivery Service available at Post Offices. The figure of £2,500 is correct as at February 2026 but we advise that you check the current figure at the time of making the return.

9) Faulty items / not as described / damage in transit

If your item is faulty, not as described, or arrives damaged, please email us as soon as you can at gbrown@welshgold.com so we can put matters right promptly.

Nothing in these Terms limits your statutory rights.

10) Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

Otherwise, we are not liable for losses that were not reasonably foreseeable at the time the contract was formed.

11) Complaints and governing law

Complaints: email gbrown@welshgold.com or write to the registered office address above. We aim to deal with complaints promptly and fairly.

These Terms are governed by the laws of England and Wales and disputes are subject to the courts of England and Wales.

12) Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the version in force on the date your order is accepted (Order Confirmation date).

SCHEDULES

Schedule A — Rings (plain rings with no gemstones)

Applies to (your site map categories)

Rings: Wedding Rings; Other Wedding Rings; Celtic Rings (where no gemstones)
Jewellery: Wedding Rings; Rings; Celtic Rings (where no gemstones)
Gifts: Rings (where no gemstones)

A1. Ring size responsibility

Where you select or provide a ring size, you are responsible for ensuring it is correct. We recommend confirming size using a reputable local jeweller or a reliable ring sizer.

A2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this (resize/remake as appropriate) at our cost.

A3. If you ordered the wrong size (this is not a fault)

If the ring has been made to the size you selected but does not fit, this is not treated as a fault. We may be able to help by resizing, subject to feasibility and the policies below.

A4. UK customers — minor resizing (goodwill for plain rings)

For UK customers, where technically feasible and appropriate for the ring design, we will normally offer one minor plain-ring resize of up to half a size up or down without charge for labour.

You will be responsible for the cost of insured carriage to return the ring to us and for us to send it back to you.

A5. UK customers — resizing beyond half a size / not feasible

If resizing beyond half a size is required, or if the ring cannot safely be resized by a minor adjustment, we will provide a quote for the work (which may include adding/removing precious metal and additional workshop steps) plus insured carriage.

A6. Non-UK customers — resizing and administration

Returning jewellery to the UK for resizing can create significant customs/tax paperwork.

For non-UK customers, where the ring has been made to the size ordered and resizing is requested:

• resizing/remake work is provided as a chargeable service; and
• you are responsible for all shipping/insurance both ways; and
• we will quote an additional administration charge reflecting customs/tax paperwork and handling time; and
• any customs duties/taxes and carrier fees are your responsibility.

Where appropriate, we may recommend that minor resizing is carried out by a reputable local jeweller at your expense rather than returning the ring to the UK.

A7. Pre-authorisation required

Do not return a ring for resizing without written authorisation and instructions from us. Unauthorised returns may be delayed or refused and may incur additional costs.

Schedule B — Rings (with gemstones)

Applies to (your site map categories)

Rings: Engagement Rings; Eternity Rings; Gemstone Rings; Celtic Rings (where gemstones)
Jewellery: Engagement Rings; Eternity rings; Rings; Celtic Rings (where gemstones)
Gifts: Rings (where gemstones)

B1. Resizing gemstone rings is complex

Resizing rings with gemstones can be difficult and may require re-setting stones or remaking parts of the ring. Risk factors depend on the design, setting type, stone type, and the area of the ring affected.

B2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this at our cost.

B3. If you ordered the wrong size (not a fault)

If the ring has been made to the size ordered but does not fit, we are not responsible for resizing/remake costs. We will provide a quote based on the work required (which may include re-setting stones, remaking parts of the ring, or remaking the ring).

B4. Non-UK customers

For non-UK customers, any return-to-UK resizing/remake (where the ring is not faulty and was made to the size ordered) will also include:

• an administration charge for customs/tax paperwork and handling time;
• shipping/insurance both ways (your responsibility); and
• any duties/taxes and carrier fees (your responsibility).

B5. Pre-authorisation required

Do not return gemstone rings for resizing or service work without written authorisation and instructions from us.

Schedule C — Earrings

Applies to

Jewellery: Earrings
Gifts: Earrings

For hygiene reasons, earrings can only be returned where they are unused and returned in their original condition and packaging (and where any hygiene seals remain intact, if applicable). This does not affect your statutory rights for faulty goods.

Schedule D — Jewellery & Gifts (non-ring items)

Applies to

Jewellery: Cufflinks; Pendants; Torqs and Bracelets (and other non-ring jewellery)
Gifts: Cufflinks; Pendants; Torqs and Bracelets

Where you select a size/length option (for example chain length), you are responsible for selecting the correct option. If an item is made in accordance with the option you selected but you later want a different length/size, we can quote for alteration work and carriage.

Schedule E — Engraving & personalisation (all products)

Applies to

Any product across Rings/Jewellery/Gifts that is engraved or personalised; and the “Engraving and Personalisation” service page.

Important: At present, engraving is not ordered through the website checkout. Customers are asked to contact us via the “Engraving and Personalisation” page to discuss options and confirm the final wording and layout in writing.

E1. Instructions and approval
Engraving/personalisation is carried out strictly according to the instructions you provide. You are responsible for checking spelling, punctuation, dates and wording.

Where we provide written confirmation of the engraving text/layout, your approval confirms the final wording.

E2. Effect on cancellation rights
Engraved/personalised items are made to your specification. In those cases the statutory change-of-mind cancellation right does not apply.

E3. If engraving matches the approved instructions
If we have engraved in accordance with your approved instructions, dissatisfaction with wording choices or stylistic preference is not treated as a fault.

E4. If we made an error
If we made an error compared with your approved instructions, we will remedy it.

E5. Non-UK customers
Where engraving was carried out correctly to approved instructions, any remedial work and all shipping/customs/taxes are chargeable to the customer.

Schedule F — Repairs, resizing and reshaping services (UK-focused policy)

Applies to

The “Repairs, Resizing and Reshaping” service page and any aftercare/service work.

F1. UK-focused service
Because international service returns can create significant customs/tax complexity, repairs/resizing/reshaping services are normally offered to UK customers only. Resizing requests connected to an existing WelshGold.com order are handled under the relevant ring schedules (Schedule A or Schedule B).”

F2. International service — by exception
We may accept international service work at our discretion. If we do, we will quote:

• the service work; plus
• shipping/insurance both ways (customer responsibility); plus
• an administration charge for customs/tax paperwork and handling time; plus
• any duties/taxes and carrier fees (customer responsibility).

F3. Pre-authorisation required
Do not send items for service work without written authorisation and instructions from us.

F4. Items not originally made by us
We will take reasonable care when working on jewellery we did not originally make. Outcomes can be affected by unknown alloys, prior repairs, hidden weaknesses and wear. We will explain material risks before proceeding.

Schedule G — Gemstones, diamonds and certification disclosures

Applies to

The “Gemstones” service page and any product containing stones.

G1. Ethical sourcing statement
We aim to use ethically sourced, conflict-free gemstones supplied by trusted suppliers. Availability and sourcing may vary by stone type and specification.

G2. Engagement rings — lab-grown diamonds
Unless a specific product page clearly states otherwise, engagement rings shown on WelshGold.com feature lab-grown diamonds.

G3. Certification
Where a diamond is large enough and appropriate for certification, we may supply an internationally recognised certificate (for example IGI and/or GIA, depending on what is supplied for your stone).

G4. Natural variation
Gemstones can show natural variation in colour and appearance. Product photography is representative; screens can display colours differently.

Schedule H — International returns & service-work administration

Applies to

All non-UK orders and any non-UK return/service-work movement (common destinations include USA, Australia, New Zealand, Canada, Germany, France).

International returns and service movements may require customs declarations and may create tax/duty consequences in the destination country and/or the UK.

Where the return is not due to our fault:

• you are responsible for using a carrier experienced with returns and completing documentation accurately;
• you are responsible for any duties/taxes and carrier fees; and
• if we incur charges due to incorrect or incomplete paperwork, we may recover those costs from you.

We will provide practical instructions where we can, but you are responsible for compliance with carrier and customs rules. We strongly advise that you use a qualified and experienced shipping agent.

Schedule I — Customer-supplied stones policy

We do not generally accept customer-supplied stones for setting in our jewellery.

If we agree to accept a customer-supplied stone in exceptional circumstances, it will only be by prior written agreement and may be subject to inspection, a handling/setting fee and a written risk acknowledgement.