Terms and Conditions

WELCOME TO AUR CYMRU LIMITED

This document tells you who we are, how to pay for our products and shipping and delivery.

It also explains what to do if there’s a problem, as well as other important information you might need.

When we use the words “we”, “us” and “our”, we mean Aur Cymru Limited.

When you visit our website or purchase from us, you agree to be bound by these terms and conditions.

Please read the terms and conditions carefully before purchasing from us.

Please be assured we will always endeavour to act fairly and reasonably.

PRICE AND PAYMENT

Many of our items can be bought online - these we refer to as 'standard items'. Other items, which we refer to as 'bespoke items', are made to the customer's particular requirements and therefore will be the subject of email exchange (or other forms of communication) which will entail payment (usually by bank transfer but other payment methods are usually available) and are therefore outside of the online payment system.

For payment of standard items online

The individual prices of our jewellery items are listed on our website in pounds sterling and are valid at the time you place your order. However, we have to reserve the right to change the price at any time without notice - in the unlikely event of this happening you have the right to cancel your order but this must be done within 7 calendar days of you being informed of the price change; any such refund will be in full.

The total amount you will pay is the sum of:

1. The jewellery item price – as shown on our website.

2. For international customers, you are liable for the respective import duties and relevant taxes in your resident country.

The total amount you will pay will be confirmed in your shopping basket online before purchase, and in your order confirmation along with delivery timescales too. Please note for non-UK Customers, the price shown does not include Import duty and other taxes relevant to the country being exported to; this means you will need to pay Import duty and any other taxes to the authorities in the country the items are being sent to.

For payment of bespoke items bought offline

An individual quote will be provided to you for your desired item - the process is described on the bespoke section of our website.

The total amount you will pay is:

1. The quoted price for the jewellery item as agreed through the design process.

2. For international customers, you are also liable for the respective import duties and relevant taxes in your resident country.

To confirm your order a 50% deposit is payable to us. i.e. if your total price is £1000, the deposit is £500. The balance is then due before we despatch your item for delivery.

You can pay in pound sterling in the following ways:

· Bank transfer

· Stripe

We will send you an email receipt of your payment to confirm it has been received and will keep you updated at every stage.

Payment in full must be received before despatch.

Overdue payments

Interest is charged on any late payments. Interest is calculated from the date of the invoice to the date where payment is received and is charged at a rate of 0.1 % of the sum owed, per day.

You will also be responsible for paying straightaway any costs we incur to recover any money owed to us i.e. in the form of legal fees.

Payment changes

There are a few scenarios where the price you pay may need to change after your order has been confirmed:

1. In the unlikely event an error was made in the pricing of your item, and we undercharged you, then we will charge you the additional cost - in this instance you retain the right to cancel your order. If we overcharged you, then we will issue you with a refund.

2. If the cost for us to fulfil your order changes due to bullion price fluctuations, exchange rate fluctuations etc.

Shipping and delivery

All online orders include delivery by a registered courier and include adequate insurance to cover loss in transportation. All delivery timelines are a guide, and from time to time may be longer, for example, if there is a postal strike or during busier times of the year such as Christmas.

For standard items, your delivery time starts when full payment has been received.

For bespoke items, your delivery time starts from the date the 50% deposit is received.

The sequence of events is as follows:

1. We work with you to agree the final design of the bespoke item and price.
2. We send you a Customer Order Confirmation setting out the agreed detailed specification of the bespoke item and the price.
3. You email us to signify your approval of the specification and price set out in the Customer Order Confirmation. At the same time you send us 50% deposit as requested in the Customer Order Confirmation.
4. We then instruct our goldsmith to begin the work of making the bespoke item.
5. When the item is completed, we will email you to request payment of the remaining 50% balance.
6. We will then prepare the bespoke item for delivery and liaise with you concerning the detailed delivery arrangements.

For ease of communication, we would like you to let us have your mobile (cell) phone number should we need to contact you in case of any delivery etc difficulties. If you do not wish to supply us with your mobile (cell) phone number please let us know.

Failure to deliver

You must provide us with a suitable address to deliver your item. You will need to be available to receive the delivery of your item as a signature is required. We will contact you prior to despatch to arrange a delivery date.

If a signature cannot be obtained, then we cannot deliver your item. The item will be returned to us by the carrier for safe keeping and storage, and we will contact you to re-arrange delivery. You will need to pay for all additional return, storage, and re-delivery costs.

Lost in delivery

In the unlikely scenario that your item is lost on its way to you, you must contact us via email at hello@welshgold.com marked high priority within 10 days of your expected delivery date. We will then contact the shipping company to confirm that it has been lost in delivery and once that has been established, we will contact you so that you can decide what you would like to do. You can either (a) receive a replacement at no additional cost or (b) receive a refund. If the item thought to be lost later arrives at your address you must immediately contact us by email at hello@welshgold.com marked high priority so that arrangements can be made for it to be returned to us. If the item has been exported to you to an address outside of the UK, it is imperative that you do not attempt to return the item to us in the UK until you receive instructions from us about the procedure for doing so - this is because there are precise Customs rules that need to be observed.

Arrived damaged

In the unlikely scenario that your item arrives damaged, you must contact us via email at hello@welshgold.com within 3 days of it being signed for by you. We will need you to return the item to us so we can see the damage. If the damage can be made good, then we will return the item to you after the necessary work has been carried out. If the damage cannot be made good, we will contact you so that you can decide whether (a) you would like to receive a replacement at no additional cost or (b) receive a refund. If the item has been exported to you it is imperative that you do not attempt to return the item to us in the UK until you receive instructions from us about the procedure for doing so - this is because there are precise Customs rules that need to be observed.

Items unavailable for the intended despatch date

If, due to matters beyond our control, an ordered item is unavailable for the intended despatch date, we will make contact via the email address you provided on purchase, to offer either:

· an updated despatch date

· an alternative item

· a full refund at your discretion.

International shipping

International delivery is included in the price you pay along with suitable insurance to cover loss or damage. You are still liable for any local import duties and applicable taxes which are payable to the authorities of the country the item is being exported to.

Cancellation and changes

You have the right to cancel your order if we are not able to provide you with the item you have ordered from us on the date specified at the price advertised.

Your right to cancel - standard items

Any requests to cancel your order need to be sent to us via email to hello@welshgold.com.

We will review what stage of production your order is at and confirm to you whether or not your order can be cancelled. In most cases we will automatically cancel the order, but we reserve the right not to do so.

If your item has been dispatched for delivery, we are unable to cancel your order.

Your right to cancel - bespoke items

Bespoke items are unique items made to your personal specification; except in exceptional circumstances this means we will not be able to re-sell a bespoke item to another customer. Any requests to cancel your order need to be sent to us via email to hello@welshgold.com and marked high priority. We will review whether production of your order has begun and confirm to you the cost of cancelling your order.

If you cancel before you’ve paid the full balance, the outstanding balance may still need to be paid.

If your item has been despatched for delivery, we are unable to cancel your order.

Our right to cancel.

We may choose to cancel your order if payment is not received as expected or within timescales outlined to you. Sometimes things happen completely outside of our control - such as global pandemics, strikes, wars etc. These rare occurrences may impact our ability to conduct our business how we would like to and in these situations there may be a delay in your order, or we may not be able to fulfil your order at all and therefore reserve the right to cancel it. If we do cancel your order, we will let you know by emailing you at the email address provided when you made your purchase.

Making changes

If you wish to make a change to your order, contact us on email at hello@welshgold.com and let us know what it is you would like to change. We will establish what stage of production your order is at and confirm to you if your order can be changed, and if there would be any additional cost to do so.

Returns

We accept returns of our rings, pendants or bracelets from our 'Standard Items' range within 14 days of you receiving your order if they are in unworn, resaleable condition with no scratches or marks. We cannot under any circumstances accept the return of bespoke items.

For hygiene reasons, we are unable to accept returns or exchanges of earrings.

Please get in touch with us at hello@welshgold.com to organise a return. Please note the customer is responsible for the cost of the return postage and adequate insurance unless the items are faulty or not as described.

Returns should be sent to Aur Cymru Limited, 1 Seamer Road Corner, Scarborough North Yorkshire, YO12 5BB in their original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked.

We will confirm receipt of returned items to you in writing by email and will provide you with an exchange or a full refund within 28 days of the date on which we receive the returned items from you. We will issue any refunds to you on the credit card or debit card used by you to pay.

If you are returning the items to us, we suggest you send the items back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. The items are your responsibility until they are received and signed for by us, and we are not responsible for parcels lost in transit. The Royal Mail Special Delivery service provides maximum cover of £2,500; for items in excess of that value you will need to arrange top-up cover using a firm such as Secursus (https://www.secursus.com/en-gb/) or, alternatively, arrange a different carrier such as DHL.

Returning jewellery & giftware from outside the UK

For customers returning items from outside the UK, we strongly recommend that you use a fully qualified shipping agent familiar with the processes required. Amongst other matters, the words 'BRITISH GOODS RETURN' must be written on your customs declaration. If it is not clear to the Customs authorities that your purchase is a returned sale, we may incur customs charges as a result and we will pass these on to you. Please also write the item description as 'Fashion Accessory' to avoid raising awareness of the valuable contents enclosed.

Our designs

All jewellery designs, photographs, and content on this website are our sole property. We make every effort to make sure that jewellery images on our website are accurate and true to the colour of the real-life item. Slight variations may occur, please allow for variations in screen and display equipment.

No part of our website, its contents, our logos or trademarks can be reproduced, distributed or used without our written permission.

Bespoke designs

If you ask us to use a design of your own, you take full responsibility for securing any permissions needed to complete it and retain all liability for any alleged copyright complications or infringements.

Use of our jewellery

When you buy from us, you are choosing a quality item. The use and care of your item is your responsibility. It is not a toy. We take no responsibility for any damages, injuries or losses that happen during the use and wear of our jewellery.

How do I make a complaint or contact you?

You can make a complaint or contract us in any of the following ways:

By email to – hello@welshgold.com

In writing to –

Aur Cymru Limited

c/o IQ Chartered Accountants

1 Seamer Road Corner

Scarborough

North Yorkshire

YO12 5BB

We aim to deal with any complaint or contact from you promptly.

Other important terms

English law applies to this agreement. Any claim made in a court relating to your purchase will be in the Courts of England and Wales. If any part of this agreement is deemed to be unenforceable, the rest of the agreement still stands.

This agreement is only for your benefit. No other person has any right to bring a claim under any term of this agreement.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotion, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice (including after you have submitted your order).